Accountancy UKEU Ltd

Last updated: 17 October 2026

1. Introduction

Accountancy UKEU Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information securely, fairly and transparently.

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us or use our accountancy, taxation, payroll, bookkeeping and related professional services.

Our website is:

https://www.accountancyukeu.net/

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

2. Who We Are

Company: Accountancy UKEU Ltd
Website: https://www.accountancyukeu.net/
Email: office@accountancyukeu.net

Accountancy UKEU Ltd provides accounting, taxation, bookkeeping, payroll, CIS, company compliance and related services to businesses and individuals in the United Kingdom.

For the personal data we process in managing our business and providing professional accountancy services, we generally act as a data controller. In certain circumstances, we may process personal data on behalf of clients as a data processor, depending on the nature of the service and our contractual arrangements.

For questions about this Privacy Policy or the handling of your personal data, please contact us using the email address above.

3. Personal Information We Collect

Depending on your relationship with us and the services requested, we may collect and process the following categories of personal data:

• Identity and contact details: name, address, date of birth, telephone number, email address and identification documents.

• Tax and financial information: Unique Taxpayer Reference (UTR), National Insurance number, income, expenses, bank details, financial statements, tax returns, VAT records and other relevant financial information.

• Business information: company details, directorships, shareholdings, business transactions and information relating to employees, subcontractors or business partners.

• Employment and payroll information: salary, tax codes, National Insurance details, pension contributions, employment records and information required for PAYE and CIS administration.

• Verification and compliance information: identity verification records, beneficial ownership details and information required for anti-money laundering and other legal compliance checks.

• Correspondence: emails, messages, documents, enquiries and communications exchanged with us.

• Website and technical information: IP address, browser and device information, website usage information, cookies and similar technologies, where applicable.

Where necessary for a particular service, we may also process sensitive personal data, such as health information relevant to a tax, benefits or employment-related matter. Such information is processed only where an appropriate lawful basis and additional legal condition apply.

We aim to collect only information that is relevant and necessary for the services provided or the purposes explained in this policy.

4. How We Collect Personal Data

We may obtain personal information:

• Directly from you through enquiries, emails, telephone calls, WhatsApp, website contact forms or online chat.

• From documents and information you provide when engaging our services.

• From employers, contractors, companies or other individuals authorised to provide information relevant to our work.

• From HM Revenue & Customs (HMRC), Companies House and other public authorities or official records.

• From banks, pension providers, payroll providers and other third parties where appropriate and authorised or otherwise permitted by law.

• Automatically through your use of our website, subject to applicable cookie and privacy requirements.

Where we receive personal information about someone other than the person supplying it, we handle that information in accordance with applicable data protection obligations.

5. How We Use Your Information

We process personal data for the following purposes:

• Responding to enquiries and providing information about our services.

• Assessing prospective client requirements and establishing professional engagements.

• Preparing and submitting Self Assessment tax returns, Corporation Tax returns, VAT returns and other tax-related submissions.

• Managing payroll, PAYE, CIS and pension-related administration.

• Preparing accounts, bookkeeping records and financial reports.

• Providing company formation, Companies House filing and corporate compliance services.

• Communicating with HMRC, Companies House and other relevant authorities.

• Conducting identity verification, anti-money laundering checks and other compliance procedures.

• Managing client relationships, invoicing, payments and business administration.

• Maintaining professional records, security and service quality.

• Complying with legal, regulatory and professional obligations.

• Establishing, exercising or defending legal claims.

• Maintaining, protecting and improving our website and communication systems.

We do not sell personal data to third parties.

6. Lawful Bases for Processing

We rely on one or more of the following lawful bases under Article 6 of the UK GDPR, depending on the circumstances:

Performance of a contract: where processing is necessary to provide services to you or take steps at your request before entering into a contract.

Legal obligation: where processing is necessary to comply with tax, anti-money laundering, accounting, regulatory or other applicable legal requirements.

Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to business enquiries, maintaining records, preventing fraud, securing our systems and managing client relationships, provided those interests are not overridden by your rights and freedoms.

Consent: where we request and rely on your consent for a specific activity, such as certain optional cookies or direct marketing where consent is required.

Where special category personal data is processed, we also identify an appropriate condition under Article 9 of the UK GDPR and any applicable requirements of the Data Protection Act 2018.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Sharing Personal Information

We may share relevant personal data with third parties where necessary to provide our services, comply with legal obligations or operate our business.

These may include:

• HM Revenue & Customs (HMRC).

• Companies House.

• Relevant government departments and regulatory authorities.

• Payroll, pension and financial service providers.

• Accounting, bookkeeping, tax and business software providers.

• Secure cloud storage, email, hosting and IT service providers.

• Banks, payment processors and other relevant financial institutions.

• Professional advisers, insurers and legal representatives where necessary.

• Identity verification and compliance service providers.

• Other parties where you have authorised disclosure or where disclosure is otherwise legally permitted or required.

We share only the information reasonably necessary for the relevant purpose and take appropriate steps to protect confidentiality and personal data.

Where third parties process personal data on our behalf, we seek to ensure appropriate data protection arrangements are in place.

We may also disclose information where required by law, a court order or a lawful request from an authorised public body.

8. HMRC and Other Government Authorities

As part of our professional services, we may act as an authorised agent and communicate with HMRC or other authorities on behalf of clients.

This may involve processing and submitting tax returns, financial information, employment information, identification details and supporting documents.

Where required, appropriate client authorisation is obtained.

Personal information submitted to government authorities is also subject to the relevant authority's own privacy and data protection arrangements.

9. Identity Verification and Anti-Money Laundering

Accountancy UKEU Ltd may be required to verify the identity of clients, directors, beneficial owners and other relevant individuals.

This may involve collecting and retaining identification documents, proof of address, ownership information and other evidence required by applicable anti-money laundering, company law and professional compliance obligations.

We may be legally required to retain certain verification and compliance records after a business relationship has ended.

In some circumstances, legal restrictions may prevent us from informing an individual about particular compliance-related disclosures or investigations.

10. Website Contact Forms and Online Chat

Our website uses Wix services, including website contact forms and online chat functionality.

When you submit an enquiry or use the chat service, we may collect your name, email address, telephone number, message content and other information you choose to provide.

Our website may also use AI-assisted chat functionality to provide general information, answer common questions and help direct enquiries.

Please do not submit passwords, bank card details, identity documents, National Insurance numbers, UTRs or other highly sensitive information through the website chat unless we have specifically provided an appropriate secure method for doing so.

AI-generated responses are provided for general information and do not replace personalised professional advice.

Messages and related information may be processed by Wix and its relevant service providers to operate and support the chat functionality.

We do not use the website's AI chat to make solely automated decisions about individuals that produce legal or similarly significant effects.

Where professional advice or an individual assessment is required, enquiries should be referred to our team.

11. WhatsApp and Other Communications

If you contact us through WhatsApp or another third-party messaging service, information you provide may be processed through that service in accordance with its own privacy terms.

We use these communication channels to respond to enquiries and communicate with clients where appropriate.

For particularly sensitive financial, identity or tax documents, we may request that you use a more suitable method of transmission.

Please note that communications sent through third-party platforms may be subject to those providers' own data handling and security arrangements.

12. Cookies and Website Technologies

Our website is hosted using Wix and may use cookies and similar technologies to support website functionality, security, performance and visitor preferences.

Cookies may include:

Essential cookies: necessary for core website functions, security and the operation of requested services.

Functional cookies: used to support optional features or remember certain preferences.

Analytics cookies: where enabled, used to understand how visitors interact with the website and improve its performance.

Marketing cookies: where enabled, used for advertising or related tracking purposes.

Where consent is legally required, non-essential cookies and similar technologies should not be activated until the visitor has provided valid consent.

Visitors should be able to manage their cookie preferences through the website's applicable consent controls.

The cookies actually used may depend on the website features and third-party services enabled at the time of a visit.

13. International Data Transfers

Some of our website, communications, cloud hosting or software providers may process or store personal data outside the United Kingdom.

Where personal data is transferred internationally and UK data protection law requires additional protection, we take appropriate steps to ensure that a lawful transfer mechanism and suitable safeguards apply.

These may include relevant UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or other lawful transfer mechanisms, as applicable.

Information about relevant safeguards may be requested using our contact details above.

14. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including compliance with applicable legal, tax, regulatory and professional requirements.

Retention periods vary according to the type of information and the relevant legal obligations.

In particular:

• Anti-money laundering records: customer due diligence and relevant transaction records are generally retained for five years following the end of the business relationship or completion of an occasional transaction, subject to applicable legal requirements and exceptions.

• Accounting and tax records: retained for the periods required by relevant tax, company and accounting legislation, which vary according to the type of record and circumstances.

• Client engagement records and correspondence: retained for the duration of the professional relationship and for an appropriate period afterwards, taking account of legal obligations, professional requirements and potential claims.

• Website enquiries: retained for as long as reasonably necessary to respond to the enquiry, manage any resulting relationship and meet relevant legal or business record-keeping requirements.

• Consent and compliance records: retained where necessary to demonstrate compliance with applicable legal obligations.

Where there is an ongoing enquiry, investigation, dispute, legal claim or statutory requirement, information may need to be retained for longer.

When personal data is no longer required, we take reasonable steps to delete it securely or anonymise it.

15. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include access restrictions, authentication controls, secure storage, appropriate software security and confidentiality procedures.

Access to client information is limited to persons who require it for legitimate business or professional purposes.

Although we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Your Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have the right to:

• Request access to personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal data in certain circumstances.

• Request restriction of processing in certain circumstances.

• Object to certain processing of your personal data.

• Request data portability where the legal conditions apply.

• Withdraw consent where processing relies on consent.

• Raise concerns about how your personal information is handled.

You have the right to object to processing based on legitimate interests in applicable circumstances. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

These rights are not absolute. For example, we may be required to retain certain information to comply with tax, anti-money laundering or other legal obligations.

To exercise your rights, please contact:

office@accountancyukeu.net

We may need to verify your identity before responding to a request.

We will respond within the timescales required by applicable data protection law.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office

Website: https://ico.org.uk/

Telephone: 0303 123 1113

You do not have to contact us before raising a complaint with the ICO.

18. Providing Personal Information

Certain information is necessary for us to provide professional services or meet legal obligations.

For example, we may require identification documents, tax reference numbers, financial records or other relevant information to complete client onboarding, statutory filings or compliance checks.

If required information is not provided, we may be unable to provide some or all of the requested services.

Information requested solely for optional purposes will be identified where appropriate.

19. Third-Party Websites

Our website may contain links to external websites or services, including government websites and third-party communication platforms.

We are not responsible for the privacy practices or content of websites operated by other organisations.

We recommend reviewing the privacy policies of those services before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legislation, our services, website functionality or personal data processing practices.

The latest version will be published on our website with an updated revision date.

Where a change materially affects how we use personal data, we will take appropriate steps to inform affected individuals where required by law.

21. Contact Us

For questions about this Privacy Policy, requests relating to your personal data or concerns about our data protection practices, please contact:

Accountancy UKEU Ltd

Email: office@accountancyukeu.net

Website: https://www.accountancyukeu.net/

Last updated: 17 October 2026